Disclaimer
Whilst CS Management has taken all reasonable care to ensure that the information contained within the pages of this site is accurate, current and complies with the relevant United Kingdom legislation and regulations as at the date of issue, no liability can be accepted for any errors or omissions, or for this information becoming out of date.
CS Management accepts no responsibility for information contained in any other web sites which can be accessed by hypertext link from these pages or for these sites not being available at all times. Please note that when you click on any external site hypertext link, you will leave the CS Management site.
CS Management reserves the right to suspend or withdraw access to the pages of this site without notice at any time and accepts no responsibility for these pages not being available at all times. If you are in any doubt as to the accuracy and currency of any information contained within the pages of this site, or if you require any further information, you may wish to contact us directly and take independent advice. By accessing these pages, you shall be deemed to have accepted, and agreed to be bound by the terms of this Important Legal Notice.

Privacy Policy
CS Management (referred to as "CSM", "we" or "our") is committed to protecting your privacy. We have put in place polices and procedures to protect personal information we collect about you so as to comply with the UK Data Protection Acts 1984 and 1998. We collect information from you when you order or enter the prize draw, this information is used to send regular updates, features and special offers, which may interest you. Should you at anytime decide you do not wish to receive any further communication from us email customerservices@thegarden.co.uk or go to our Features Menu- Prize-Draw enter your email address and check unsubscribe. We do not pass on your email address to third parties.

Data Protection
If you choose to complete one of our on-line forms, the personal information you provide will be used by CS Management to enable us to deal with your requests in the best possible manner. It may also be used to monitor the progress of your enquiry within CS Management and to register any subsequent sale of any of the products you have requested. We may also use such information to update our website for you and to keep you informed of further product information and site developments if you have indicated any such preference. Our purposes for holding personal information and a description of the general categories of parties to whom we may disclose it can be found in the Data Protection Register. You should note that we do not supply any information about you to anyone unless we believe it is lawful to do so, or where you have given your consent in advance. You have the right under the Data Protection Act to request a copy of the personal data, which we hold with reference to you on our computer systems.
The Garden After-Sales Care

Delivery
At The Garden we endeavour to ensure that your products arrive to you efficiently and in superb condition. It is important to us that you are satisfied with The Garden and our after-sales care. Please read below for more details on our delivery service. Should delivery occur while you are out please leave instructions where the goods are to be left, this information can be entered at order stage in the additional information box i.e. leave by shed, leave next door.

The Cost
All items within The Garden include VAT at 17.5%.

The Time
We will advise customers whenever a delivery is delayed for any reason, you will be able to cancel your order if the new delivery date is not acceptable, and be offered a refund. Depending on the product you have ordered The Garden will send them with a carrier most suited to that product. Please rest assured that The Garden has developed special packaging to guarantee that the items you have ordered (including organic items such as plants) arrive as they were packed. We can offer a range of deliver options and advise you of their costs.

Please note that we will not be liable for any loss caused to you by late delivery of plants or other products.

The Place
Presently, The Garden will only deliver plants within the UK as various plant health laws of other countries and time in transit prevent us from doing so. However, most non-organic items can be delivered to all countries across the globe.

Availability
The Garden strive to minimise the risk of out of stock items but if for any reason an item is temporarily out of stock, we will notify you immediately with proposed date of delivery.

Payment
Currently The Garden accepts most major credit and debit cards - Visa, MasterCard, Switch and Delta - which are credited/debited at point of purchase or cheques by post.

Customer Services
Please feel free to contact us regarding any queries you may have. Customer support is available Monday- Friday 9.00 - 5.00 calls are charged at standard rate.

Telephone: 01243 512004
Fax: 01243 513851
Email: customerservices@thegarden.co.uk

Address: The Garden Bramber Plant Centre, Chichester Road, West Wittering, Chichester , West Sussex , PO20 8QA

Refunds and Complaints
In the unlikely event of you wishing to return your order for a refund you must notify the customer services team within 5 days of receipt of order. Refunds will be processed within 5 days of the goods being returned in good condition. We will respond to complaints immediately if possible, if not we guarantee to reply within 5 days of receipt, and look to resolving any dispute within 5 days. This does not affect your statutory rights.

Cancellation
Please notify us within 24 hours of placing your order either by telephone, fax or email if you wish to cancel. We will then contact you to confirm that this process has been carried out.

Contacting Us
If you have any questions about this privacy statement or the practices of this site, please contact us at:

The garden.co.uk